Services, experiences and innovation : integrating and extending research
Economics e-böcker
Edward Elgar Pub., Inc.
2018
EISBN 9781788114301
Contents: Preface.
1. Integrative perspectives to service, innovation and experience research / Ada Scupola and Lars Fuglsang.
Part I Systemic innovation.
2. Experience and innovation in services: from human encounters to social building / Luis Rubalcaba.
3. Fifteen advances in service innovation studies / Faridah Djellal and Faïz Gallouj.
4. Service innovation - organizational and systemic approaches / Marja Toivonen.
5. Crossing the frontiers between touch points, innovation and experience design in tourism / Metka Stare and Dejan KrizÌŒaj.
6. Service innovation as search in multidimensional design spaces: conceptual opportunities and empirical examination / Pim Den Hertog.
Part II Practice-based innovation.
7. Decentred practices of innovation in the experience economy / Jørgen Ole Bærenholdt.
8. Towards a theory of a practice-based approach to service innovation within spheres of interaction / Lars Fuglsang.
9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach / Niels Nolsøe Grünbaum and Marianne Stenger.
10. Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components / Jørn Kjølseth Møller.
Part III Technology and innovation.
11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship / Linda Ujala and Ada Scupola.
12. Services and experiences from space: satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth / Chloe A. Billing and John R. Bryson.
13. The innovative generativity of digital service encounters / Anders Henten Anders Henten and Jannick Kirk Sørensen.
14. User involvement in business-to-business operational service innovation / Giulia Nardelli and Ada Scupola.
Part IV Experience as innovation motor.
15. Front-line employee-based experience innovation in tourism / Jens Friis Jensen and Flemming Sørensen.
16. Wake up and smell the coffee: innovation in the coffee shop experience / Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul.
17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan / Paolo Corvo e Raffaele Matacena.
18. The Korean online game wave - development within the experience economy / Patrik Ström and Mirko Ernkvist.
Index.
Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation. This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas. Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
1. Integrative perspectives to service, innovation and experience research / Ada Scupola and Lars Fuglsang.
Part I Systemic innovation.
2. Experience and innovation in services: from human encounters to social building / Luis Rubalcaba.
3. Fifteen advances in service innovation studies / Faridah Djellal and Faïz Gallouj.
4. Service innovation - organizational and systemic approaches / Marja Toivonen.
5. Crossing the frontiers between touch points, innovation and experience design in tourism / Metka Stare and Dejan KrizÌŒaj.
6. Service innovation as search in multidimensional design spaces: conceptual opportunities and empirical examination / Pim Den Hertog.
Part II Practice-based innovation.
7. Decentred practices of innovation in the experience economy / Jørgen Ole Bærenholdt.
8. Towards a theory of a practice-based approach to service innovation within spheres of interaction / Lars Fuglsang.
9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach / Niels Nolsøe Grünbaum and Marianne Stenger.
10. Service infusion in manufacturing and corporate strategies in the service solutions market - driving forces and components / Jørn Kjølseth Møller.
Part III Technology and innovation.
11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship / Linda Ujala and Ada Scupola.
12. Services and experiences from space: satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth / Chloe A. Billing and John R. Bryson.
13. The innovative generativity of digital service encounters / Anders Henten Anders Henten and Jannick Kirk Sørensen.
14. User involvement in business-to-business operational service innovation / Giulia Nardelli and Ada Scupola.
Part IV Experience as innovation motor.
15. Front-line employee-based experience innovation in tourism / Jens Friis Jensen and Flemming Sørensen.
16. Wake up and smell the coffee: innovation in the coffee shop experience / Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul.
17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan / Paolo Corvo e Raffaele Matacena.
18. The Korean online game wave - development within the experience economy / Patrik Ström and Mirko Ernkvist.
Index.
Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation. This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas. Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
